Frequently Asked Questions
Everything you need to know about shopping with the QPR Official Store.
How long does domestic and international shipping take?
UK Standard delivery typically takes 3-5 working days. International shipping times vary by location, usually ranging from 7-14 working days depending on customs processing.
Can I return a personalized jersey?
Unfortunately, we cannot accept returns or exchanges on jerseys that have been personalized with specific names, numbers, or custom badges, unless the item is faulty.
How do I know which size to order?
We provide a detailed size guide on every product page. Please note that 'Authentic' player-version kits have a slimmer, athletic fit compared to 'Replica' fan versions.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What is your return policy for non-personalized items?
You can return unused items in their original packaging within 28 days of purchase for a full refund. Please ensure all tags remain attached.